Refund Policy

At FORM, we understand the importance of flexibility and commitment to our services. Therefore, our refund policy is tailored to our specific type of service, which involves scheduled blood collection appointments.

Refund Eligibility You can cancel your appointment and request a full refund if you do so at least 24 hours before your scheduled blood collection time. This allows us adequate time to halt the process and prevent logistical issues. To cancel, please contact us directly via WhatsApp or cancel@formbali.com.

Cancellation Procedure To initiate a cancellation, please reach out to us via WhatsApp or cancel@formbali.com. Please provide your name, appointment details, and reason for cancellation. We will process your cancellation and refund promptly.

No-Show and Late Cancellation If you cancel less than 24 hours before your appointment or do not show up, unfortunately, we cannot offer a refund. This policy is in place because resources and staffing have been allocated to your appointment.

Issues and Concerns If there are any issues with the service or if special circumstances arise, please contact us immediately via WhatsApp or hello@formbali.com.. We are here to assist you and ensure your satisfaction.

Non-Refundable Items Please note that once the nurse has been dispatched to your location, we cannot offer a refund as the service is considered to have begun. This policy ensures that our logistics and staffing are used efficiently and respectfully.

Questions If you have any questions about our refund policy or need assistance with your appointment, please do not hesitate to contact us at [please indicate your contact email address].

We are committed to providing an excellent customer experience and value your participation in our health services. Thank you for choosing FORM.